QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life
QBQ! The Question Behind the Question discusses the most critical issue in business and society today: personal accountability. The lack of personal accountability has resulted in cultures of blame, complaining, and procrastination. No person or business can realize their goals, compete in the marketplace, have their vision fulfilled, or develop people and teams without personal accountability. The solution involves an new direction and approach. We can no longer ask questions such as, “Who messed up?” “Why can’t they do their job right?” or “Why do we have to make these changes?” Instead, their is a more important question to ask – the one behind the question – “How can I improve this situation?” “What can I contribute?” or “How can I make a difference?” QBQ! The Question Behind the Question provides a means for putting personal accountability into action each and every day. That practice alone can bring astonishing results. In the end, problems will get solved, barriers will come down, service will improve, teamwork will grow and people will more readily adapt to change.
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